Value Proposition

This Year’s Topic: Changing the Corporate DNA to a Global “Services” Culture

The 2007 GHC Executive Delegation will focus on “Changing the Corporate DNA to a Global ‘Services Culture’ - The Human Capital Factors of Successful Global Sourcing.” Creating a “services culture” requires collaboration between the functions of HR and Outsourcing and Captive Operations. But what does it mean to change the corporate DNA to a global “services culture”? How does this task differ for HR and operations executives? What are the roles of the buyer, advisory organization and provider? How do the dynamics change with captives and models other than third-party outsourcing?